Questions about the product

Yes, all our roses, carnations and long-stemmed roses are genuine and natural, but they are preserved using a special process and have a shelf life of one to three years.

Our JARDIN CIEL rose boxes are available in the box shapes round and heart shaped. Our round rose boxes are available in five different sizes - Baby, Mini, Small, Medium and Large. The JARDIN CIEL TABLE SIZE Rose Boxes are available in Small and Medium sizes. Our heart-shaped Jardin Ciel Rose Boxes are available in Small size.

Our rose boxes are only plugged in after the order is received. Thus we make sure that our customers can enjoy the maximum flowering time of our roses. Our roses are conserved according to a special procedure and bloom for one to three years.

The number of roses may vary depending on the box size and the rose head size. However, we can guarantee a minimum number which can vary by a maximum of up to 1 rose for the Small Green and by a maximum of 3 roses from the Medium Green.

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Table Size Flowerbox

Small: 8 Medium: 15 to 19 roses

heart flower box

Small: 12 to15 roses

Infinity Bouquet

Small: 21 - 25 roses Medium: 41 - 45 roses

Round flower box baby: 5x10 cm Mini: 10x12 cm Small: 15x15 cm medium: 20x20 cm Table Size Flowerbox Small: 15x7 cm medium: 20x10cm heart flower box Small: 12 x 15 x 10 cm

No, the roses do not need to be watered. Our roses are preserved and do not require water. All you have to do is find a suitable place for your flower box and you can enjoy them from day one.

No, you do not need a vase. Our Jardin Ciel Flowerbox serves as a stylish vase and is delivered directly with it.

Yes, every order will receive a free greeting card. You can fill it out at the checkout or just leave it blank and then fill it out yourself.

Yes, every order is sent anonymously, without delivery bill and without invoice. As long as you do not enter your name on the free greeting card, the recipient will not know who the surprise is from.

Questions about the order process

choose your desired product in our online store. Choose your box size, box color and rose color.

put your product into the shopping cart. If you do not wish to add any more items to your shopping cart, proceed to checkout and follow the instructions in the order process. You can now add a greeting to your free greeting card or you can simply leave it blank.

Choose your desired delivery date. Please note that if your order should arrive within 2 days, you have to choose the express shipping.

now enter your billing address.

choose your preferred payment method.

finally, you accept the terms and conditions and confirm the purchase.

After the payment confirmation we will create your flowerbox and send it safely to the recipient.

After receipt of your order, you will receive a confirmation of receipt by e-mail immediately. After a short time you will receive an order confirmation. As soon as your order is completed and shipped you will receive a shipping confirmation with the tracking number with which you can track your order. You will also receive an invoice attached to the shipping order.

Yes, you can send the order to a different delivery address. To do so, simply click on the checkout button „Send delivery to a different address ?“ and enter the delivery address here.

A change of order is possible only 60 minutes after receipt of order. However, if you have a change request, please send us an e-mail to hello@jcflowerbox.de and we will try to accommodate your request.

Our rose arrangements are handled with care by our shipping partners DHL- and DHL-Express, so that your order arrives safe and sound. In addition, we protect the roses inside the shipping box to ensure that they remain intact. As soon as the written confirmation of receipt has been received, this insurance cover will expire.

Your satisfaction is our top priority! If for any reason you are dissatisfied with your order, please feel free to contact us at hello@jcflowerbox.de. We will immediately take care of your request.

QUESTIONS ABOUT PAYMENT

PayPal

Pay simply and safely via your Paypal account with buyer protection. With this payment method you will be redirected to the Paypal site and after you have completed the payment process, you will be automatically redirected to our site.

SEPA

Pay conveniently by direct debit. We will simply debit the amount to be paid from your account.

CREDIT CARD

For this payment method, you will need your credit card details. We accept the following credit cards: Master Card, VISA and American Express

Immediately and immediately referral

Pay conveniently via your online banking at your local bank. After the redirection to your bank you will be redirected to our site again.

Your personal data will be encrypted during the ordering process using SSL (Secure Sockets Layer) and transmitted over the Internet. We secure our website and other systems by technical and organizational measures against loss, destruction, access, change or distribution of your data by unauthorized persons. Even in the event of a possible refund, it is not possible to view your complete credit card details.

DATA PROTECTION AND SECURITY

The protection of all personal data is particularly important to us. We use your data exclusively in accordance with the legal regulations. You therefore have the right to information or correction of your data at any time in accordance with the legal requirements. For the use of this data for advertising and market research purposes as well as for offers and activities by e-mail, we will obtain your express consent, e.g. within the scope of the ordering process or when registering for the newsletter. Your consent to the use of your data can be revoked at any time with effect for the future. Detailed information on the subject of data protection can be found in our data protection declaration.

The JARDIN CIEL FLOWERBOX online store has the highest security standards. All orders are processed using secure and proven SSL encryption. Secure Sockets Layer (SSL) is the worldwide standard for web security. To prevent unauthorized access to sensitive information, data tampering, data theft, and other forms of online fraud, SSL technology encrypts sensitive information so that only authorized recipients can read it. This helps us protect the transmission of your data and ensures that your personal information, including credit card and account information, is transmitted securely over the Internet. The data is encrypted so that it is readable only by the payment system.